Can’t sign in?
- Confirm you are using the work email address invited by your organisation.
- Check that your internet connection can reach DrillOps.
- Ask your organisation’s DrillOps administrator to confirm that your account is active.
DrillOps Support
Help for authorised contractors, client representatives and project managers using DrillOps on iPhone, iPad or the web.
Clients and projects
DrillOps only displays clients and projects assigned to your account. If a project is missing, your client or organisation administrator must grant access.
Submission or approval help
Save the report, verify the selected client and project, then submit it for review. Rejected reports remain available for correction and resubmission. Contact the project manager if an approval is delayed.
Missing alerts
Check the Notifications screen and your notification preferences. Email delivery also depends on your organisation’s configured mail service and may appear in junk or quarantine folders.
Get assistance
DrillOps accounts are issued and managed by participating organisations. For account access, project membership, report corrections, data requests or technical support, contact your organisation’s DrillOps administrator and include:
- your work email and organisation;
- the client and project name;
- the approximate time the issue occurred; and
- a screenshot that does not expose passwords or confidential information.
Privacy and data requests are described in the DrillOps Privacy Policy.